Dry Mouth FAQ

  • How does Saliwell GenNarino work?

    Saliwell GenNarino sends electrical pulses of specific patterns that stimulate the nerves associated with the salivary glands secretion. The stimulated nerves excite both the salivary glands directly to secrete more natural saliva and also stimulate the salivation center of the brain to further command the salivary glands to secrete more saliva.

  • Can we feel the electrical pulses?

    No. The pulses intensity is below the human sensitivity level.
  • Does Saliwell GenNarino release stimulating materials like lemon, acid, etc?

    No, the Saliwell GenNarino only generates electrical stimulation.
  • Is the treatment painful?

    Usually, GenNarino is not painful. However, like with any other dental device, you may experience some discomfort. In this case, please consult your clinician promptly, and refrain of using Saliwell GenNarino until receiving his/her advice.
  • Can I sleep with Saliwell GenNarino?

  • Can I use Saliwell GenNarino in airplanes?

    Yes, except during takeoff, landing and unstable weather.
  • Can I use Saliwell GenNarino when practicing sports?

  • Can I chew gum when using Saliwell GenNarino??

    No, gum will stick to the device. It is recommended to remove it while eating.
  • Are there restrictions in what I can eat?

    Not due to the use of Saliwell GenNarino.
  • Can I have sex when using Saliwell GenNarino?

  • Can I smoke when using Saliwell GenNarino?

    No. It may cause discoloration of the device.
  • Can I use GenNarino outdoors?


  • How often should I use Saliwell GenNarino?

    You should use it on an as-needed basis. Some users report reaching the desired effect using it for one minute 3-4 times a day; others need more time, about five minutes. However, it is recommended not to use Saliwell GenNarino for more than 10 minutes every hour.
  • Can I press the same command on the remote control twice or more?

  • If Saliwell GenNarino is left ON, does it continue to generate stimulation?

    Yes. Saliwell GenNarino built-in microprocessor reduces the stimulation intensity after several minutes in ON mode. However, a low stimulation level is always generated until the device is turned OFF. This mode is designed especially in case GenNarino is left inadvertently in the mouth during the night.
  • How do I know that Saliwell GenNarino is working?

    Place GenNarino in a shaded or dimly lit room. Point the remote control towards the device electronic module and press the green button or black button. If GenNarino is working (not broken or powerless) an amber light in the device flashes. If no light is visible, the GenNarino power source may be out of power.
  • How long does the power source of the intra-oral device last?

    Saliwell GenNarino has been designed to operate for about 24 months. However, based on the frequency and intensity of use, the power source may run out of power earlier. In any event, it is forbidden to use GenNarino for over 36 months from the manufacturing date, which is affixed to the back cover of the shipment box.
  • Can I replace the power source of the intra-oral device?

  • Should Saliwell GenNarino be protected from direct sun and bright light?

    Yes, the GenNarino remote control receiver may be activated by direct sun or strong lights and the power source may run out of power faster. Also, direct sunlight may deform the device, making it unsuitable for your lower jaw shape.
  • Should Saliwell GenNarino be protected from heat?

    Yes. Heat may deform it and it may not suit the shape of your lower jaw. It is recommended to keep Saliwell GenNarino in its protective case when not in use.
  • When I renew my Saliwell GenNarino order, does my clinician need to take my lower jaw impression again?

    Yes. During a period of about two years, changes in the jaw shape may occur, which requires manufacturing a new matching mold.
  • Is Saliwell treatment effective?

    Saliwell GenNarino has been tested by leading clinical centers in Europe, showing very high success rates (scientifically analyzed) and outstanding user satisfaction. However, each user has his/her unique health condition and only your clinician can assess and determine if Saliwell treatment is indicated for you.
  • Can there be inflammation of the oral cavity due to the use of Saliwell GenNarino?

    Inflammation is rarely produced in the area touched by the electrodes or in other areas of the oral cavity. In any case of inflammation, sensitivity, or pain, stop using GenNarino immediately and consult your clinician.
  • Does using Saliwell GenNarino affect my speech?

    Yes, but only while you are wearing it. Take it out before you speak.
  • What if I break the Saliwell GenNarino?

    If the Saliwell GenNarino is broken, you should immediately inform your clinician, and stop using it.
  • What do I do with Saliwell GenNarino after it runs out of power?

    Saliwell GenNarino contains electronic elements and a power source and thus should be returned to Saliwell Ltd. in accordance to WEEE regulations. Mailing it back to SALIWELL ISRAEL (without the protective box) using standard mail is the most recommended method.
  • What do I do with the personal remote control after it runs out of power?

    Open the two screws at the back cover of the personal remote control. Replace the batteries with two, fresh Alkaline only, size AAA batteries. Dispose the old batteries properly in accordance to your local WEEE regulations.
  • Can I use a remote control other than that provided by Saliwell Ltd.?

    No, since Saliwell’s personal remote control has been specifically developed to operate Saliwell GenNarino properly.
  • Can I use other dry mouth treatment methods in parallel with Saliwell GenNarino?

    This question should be addressed to your treating clinician.